Ready to take your shelter work to the next level? Our SafeOnline “Foundations of Shelter Services” course covers all the essential skills you need to be more effective, less stressed, and seriously good at helping people. Whether you’re just starting or have been at it for years, this online training will help you up your game with practical tools and real-life examples.
Here’s a quick breakdown of the key topics we’ll cover:
Housing First: Start with Stability
Housing isn’t a reward; it’s a right. This module shows you how to apply Housing First principles to get people into stable homes fast—no strings attached—so they can focus on everything else, like getting clean, finding a job, or improving their mental health.
Low Barrier: No Obstacles, Just Help
Learn how to make your shelter more accessible by adopting a Low Barrier approach. We’ll show you how to cut unnecessary rules, like sobriety requirements or leaving pets behind, so more people can get the help they need.
Trauma-Informed Care: See the Whole Person
Understand how past trauma impacts present behavior and learn how to create a safe, supportive space using Trauma-Informed Care. You’ll get tips on avoiding re-traumatization and building trust with clients.
Harm Reduction: Support Without Judgment
Harm Reduction teaches you how to meet clients where they are, offering support without pushing abstinence. You’ll learn how to help people reduce risky behaviors at their own pace while working toward long-term goals.
Case Management: Organize for Success
This module covers the ins and outs of Case Management, from intake to goal-setting and follow-up. Learn how to create personalized plans that support clients through every stage of their journey—from crisis to stability.
Client Engagement: Build Strong Connections
Good relationships lead to better outcomes. In Client Engagement, you’ll master the art of empathetic communication, reading body language, and overcoming barriers to trust. This isn’t just about talking—it’s about truly connecting with clients and making them feel heard.
What You Get:
- Engaging videos and real-life examples
- Interactive quizzes to test your knowledge
- Printable resources for use on the job
- Practical tools you can apply immediately
Who Is This For?
Whether you’re a shelter worker, manager, or case manager, this course is designed to give you the skills to make your work more effective and rewarding.
Ready to take the next step in your shelter work journey? See the free preview of our Foundations of Shelter Services online course and start building the foundations for a more fulfilling, impactful career!